When all the documents submitted to the insurance company, they will assign adjuster to survey the damaged vehicle. After the survey process, the vehicle will be transferred to the technical department to commence the repair process. THM always make sure the repair job is properly done and to ensure it, THM provides customer a one month warranty on the repair job.
Basically, THM has 2 repair stations, one is located at the HQ office at Jalan Ipoh and the other is at Segambut. The Jalan Ipoh Station is specialized in repairing Protons, Japanese vehicles (i.e. Nissan, Toyota, etc.), and heavy commercial vehicles (i.e. lorries, trailers, concrete mixers, etc.). The Segambut branch is specialized in repairing European Vehicles such as Mercedes, BMW, Audi and sports cars (i.e. Mitsubishi GTO, Nissan Fair lady, Porsche, etc.).
In the Technical Department, there are over 60 workers specialized in different skills and most of them already attached with THM for more than 10 years.Both Repair Stations are equipped with state of the arts equipment to facilitate the professional repair jobs.