FAQ

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  1. My car met with an accident. What type of claim should I make?
  2. How do I make an Own Damage claim?
  3. Do I have to repair my car in a workshop approved by Kurnia?
  4. I was surrounded by several tow truck operators at the accident scene offering to tow my damaged car. Who should I choose? Where should I tow my car?
  5. My car was damaged in a minor accident and it can still be driven. Can I repair my car on my own and claim for the repairs?
  6. What happens after I have submitted the claim form and all the supporting documents for my Own Damage claim?
  7. What is a Knock for Knock (KFK) claim?
  8. I was involved in a chain collision with 4 cars as shown below. Who should I claim the damages to my vehicle from?
  9. What is No-Fault Own Damage (ODN) claim and the advantages to Policyholders?
  10. What is the difference between Knock For Knock (KFK) claim & ODN claim?
  11. How do I make an ODN Claim?
  12. Can I make an ODN claim if my car was knocked by an unknown vehicle while being parked in a car park?
  13. Can I make ODN claim if I’m driving or the other party is driving a taxi, bus or a hire & reward vehicle?